Woo, Wow, and Win
Service Design, Strategy, and the Art of Customer Delight
Edición de la obra Woo, Wow, and Win
| Autor | Thomas A. Stewart, Patricia O'Connell |
|---|---|
| Editorial | HarperCollins Publishers |
| Fecha de publicación | 2016 |
| Idioma | inglés |
| ISBN-13 | 9780062415707 |
| Número de Cutter | S852w |
"Two best-selling authors and business experts use real-world examples to demonstrate the importance of Service Design in keeping modern customers, who have many choices and high expectations, happy and coming back"--Baker & Taylor.