Woo, Wow, and Win
Service Design, Strategy, and the Art of Customer Delight
Edición de la obra Woo, Wow, and Win
| Autor | Thomas A. Stewart, Patricia O'Connell |
|---|---|
| Editorial | HarperCollins Publishers, HarperBusiness, an imprint of HarperCollins Publishers |
| Fecha de publicación | 2016 |
| Idioma | inglés |
| Páginas | 315 |
| ISBN-13 | 9780062415691 |
| OCLC | 958262868 |
| LCCN | 2016028812 |
| Número de Cutter | S852w |
"Two best-selling authors and business experts use real-world examples to demonstrate the importance of Service Design in keeping modern customers, who have many choices and high expectations, happy and coming back"--Baker & Taylor.