How Consulting Firms Build Successful Client Relationships
Edición de la obra The Trusted Firm
| Autor | Fiona Czerniawska |
|---|---|
| Editorial | Wiley |
| Fecha de publicación | January 16, 2007 |
| Idioma | inglés |
| Páginas | 260 |
| Formato | Hardcover |
| ISBN-13 | 9780470027172 |
| ISBN-10 | 0470027177 |
| OCLC | 70174925 |
| LCCN | 2006020355 |
| Número de Cutter | C998t |
The consulting industry has been on a roller-coaster ride since the heady days of the 1990s. After a recession triggered by the dotcom crash, it's now growing rapidly again--but in a market that has changed beyond all recognition. Fees are down, buying is centralized and many clients are ex-consultants who know all the tricks of the trade. It's a hostile environment in which great personal qualities are no longer enough--consultants need trusted firms behind them, helping them deliver results. This unique journey through the new consulting terrain looks at how leading consulting firms worldwide create a platform for success: what values they need; who they recruit and what recruitment processes work best; how they keep their finger on the pulse of the market; how they match the right people to particular jobs. "This book is essential for both client and consultant to understand the pitfalls to avoid and the conditions neccessary for successin todays' comple...