The Six Sigma Handbook

Edición de la obra The Six Sigma Handbook

The management information and statistical tools you need to successfully implement Six SigmaSix Sigma has helped organizations of all types and sizes improve the quality of processes and products while simultaneously increasing customer satisfaction and saving billions of dollars. The Six Sigma Handbook covers the management systems and statistical tools that are the foundation for this revolutionary new approach to management.Thomas Pyzdek offers expert, proven advice on using Six Sigma to retain customers and enhance bottom line performance while cutting costs dramatically. He explains exactly how to make Six Sigma work, including organizing for Six Sigma, the various levels of technical proficiency required, criteria for selecting personnel for training, using customer requirements to drive strategy and operations, successful project management, and much more.For the manager or quality professional charged with implementing or supporting Six Sigma—no matter the industry—this timely guide will help any organization achieve the goal of becoming a truly world-class operation. Topics include:How to organize for Six SigmaHow to use DMAIC to dramatically improve existing products and processesHow to use Design for Six Sigma (DFSS) and Lean to create new, world-class products and processesComplete coverage of all major problem-solving and statistical tools and techniques, from basic to advanced tools such as DOE and logistic regressionHow to use MINITABTM and Microsoft Excel® to perform statistical analysesHow to avoid common traps and pitfalls during implementationThe Six Sigma management system is helping numerous companies improve the quality of their products and processes. The Six Sigma Handbook is the comprehensive reference guide you need to successfully implement Six Sigma. It describes the statistical tools and problem-solving techniques that comprise Six Sigma, explaining how to use them effectively throughout your organization. Author/consultant Thomas Pyzdek offers the expert guidance and direction you need to implement the Six Sigma promise in your company—and avoid the traps and pitfalls commonly encountered in the process.You'll get a complete overview of the management and organization of Six Sigma and the philosophy that underlies it. Pyzdek uses clear, detailed examples throughout to demonstrate exactly how to make this program work for you. You'll see how best to prepare management for the idea of using proven scientific methods to run a business and how to build the groundwork for their roles.This book presents vital information on selecting the right personnel to train, the various levels of technical proficiency required, building the best teams, and fostering effective leadership. Directing you on how to handle successful project management from start to finish, Pyzdek also:Explains how to make your organization customer-focused—a vital requirement for implementing Six SigmaIdentifies where specific techniques can—and cannot—be applied in the processIncludes inspiring and instructive case studies about the success of Six Sigma at Motorola, General Electric, and other companies that have reaped the rewardsPlus, you'll learn when and how to use the more advanced Six Sigma topics—everything from design of experiments (DOE) and response surface methods (RSM) to chi-square contingency tables and analysis of categorical data—that you may take advantage of when your new system is in place.