The service encounter
managing employee-customer interaction in service businesses
Edición de la obra The service encounter
| Autor | Michael R. Solomon |
|---|---|
| Editorial | Free Press |
| Fecha de publicación | 1984 |
| Lugar | Lexington, Mass |
| Páginas | 338 |
| ISBN-10 | 0669082732 |
| OCLC | 11089430 |
| LCCN | 83049532 |
| Serie | The advances in retailing series |
| Número de Cutter | S689s |