Special issue on service excellence
Edición de la obra Special issue on service excellence
| Autor | Barbara Lewis, Anthony van der Wiele |
|---|---|
| Editorial | Emerald |
| Fecha de publicación | 2002 |
| Lugar | [Bradford, West Yorkshire] |
| Idioma | inglés |
| Formato | [electronic resource] / |
| ISBN-13 | 9781845447113 |
| ISBN-10 | 1845447115, 0861766911 |
| OCLC | 61366327 |
| Serie | Managing service quality -- v. 12, no. 3 · Managing service quality -- v. 12, no. 3. |