Service quality implementation
the effects of organizational socialization and managerial actions on customer-contact employee behaviors
Edición de la obra Service quality implementation
| Autor | Michael D. Hartline |
|---|---|
| Editorial | Marketing Science Institute |
| Fecha de publicación | 1993 |
| Lugar | Cambridge, Mass |
| Idioma | inglés |
| Páginas | 59 |
| OCLC | 29630637 |
| Serie | Report (Marketing Science Institute) -- no. 93-122 |
| Número de Cutter | H332s |