Service Design
From Insight to Implementation
Edición de la obra Service Design
| Autor | Andy Polaine, Lavrans Løvlie, Ben Reason |
|---|---|
| Editorial | Rosenfeld Media |
| Fecha de publicación | Mar 13, 2013 |
| Páginas | 216 |
| Formato | paperback |
| ISBN-13 | 9781933820330 |
| ISBN-10 | 1933820330 |
| Número de Cutter | P762s |
*Service Design* is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.