The Journey to Customer Purpose
Edición de la obra Sense and respond
| Autor | Sue Barlow, Stephen Parry, Mike Faulkner |
|---|---|
| Editorial | Palgrave Macmillan |
| Fecha de publicación | August 11, 2005 |
| Idioma | inglés |
| Páginas | 224 |
| Formato | Hardcover |
| ISBN-13 | 9781403945730 |
| ISBN-10 | 140394573X |
| OCLC | 58546288 |
| LCCN |
|---|
| 2005046467 |
| Número de Cutter | B258s |
|---|
The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the center of the process and the organization needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.