Resolving Conflicts in Cyberspace
Edición de la obra Online dispute resolution
| Autor | Ethan Katsh, Janet Rifkin |
|---|---|
| Editorial | Jossey-Bass |
| Fecha de publicación | April 26, 2001 |
| Idioma | inglés |
| Páginas | 240 |
| Formato | Hardcover |
| ISBN-13 | 9780787956769 |
| ISBN-10 | 0787956767 |
| OCLC | 46473758 |
| LCCN | 2001029474 |
| Número de Cutter |
|---|
K19o |
Examines the resolution of conflicts that arise in e-commerce, as well as the tools for dispute resolution available online. The authors identify the basic goals and qualities of any online dispute resolution (ODR) system, propose the Internet as a supplement to dispute resolution occurring offline, and consider how the roles of each party are affected by the online environment.