Edición de la obra Measuring Performance for Business Results
| Autor | Mohamed Zairi |
|---|---|
| Editorial | Springer Netherlands |
| Fecha de publicación | 1994 |
| Lugar | Dordrecht |
| Idioma | inglés |
| Páginas | 310 |
| Formato | [electronic resource] / |
| ISBN-13 | 9789401045681, 9789401113021 |
| ISBN-10 | 9401045682, 9401113025 |
| OCLC | 851367387 |
| Número de Cutter | Z21m |
This book shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in Total Quality Management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance measurement and its impact on financial results. A variety of performance measures are covered, including benchmarking, a key measure of competitiveness.