Front office staff
responding to rude or aggressive students
Edición de la obra Front office staff
| Autor | Brian Van Brunt |
|---|---|
| Editorial | Magna Publications |
| Fecha de publicación | 2012 |
| Lugar | Madison, WI |
| Idioma | inglés |
| Formato | [electronic resource] : |
| OCLC | 798271943 |
| Serie | Magna online seminar · Magna online seminars |
| Número de Cutter | B911f |
Presents a framework for identifying, reacting to and managing aggressive and otherwise disruptive behaviors, and shows techniques to manage volatile situations.