Flying High in a Competitive Industry
Cost-Effective Service Excellence at Singapore Airlines
Edición de la obra Flying high in a competitive industry
| Autor | Loizos Heracleous, Jochen Wirtz, Nitin Pangarkar |
|---|---|
| Editorial | McGraw-Hill Education (Asia) |
| Fecha de publicación | December 17, 2005 |
| Idioma | inglés |
| Páginas | 248 |
| ISBN-13 | 9780071249645 |
| ISBN-10 | 0071249648 |
| LCCN | 2006325498 |
| Número de Cutter |