Creating and driving service Excellence [PDF]
An executive's guide to IT service Management
Edición de la obra Creating and Driving Service Excellence
| Autor | Sharon Taylor, itSMF International |
|---|---|
| Editorial | Stationery Office, The |
| Fecha de publicación | 2011 |
| Idioma | inglés |
| ISBN-13 | 9780117080638 |
| Número de Cutter | T246c |