Business Process Mapping Workbook Improving Customer Satisfaction
Edición de la obra Business Process Mapping Workbook Improving Customer Satisfaction
| Autor | J. Mike Jacka |
|---|---|
| Editorial | John Wiley & Sons |
| Fecha de publicación | 2009 |
| ISBN-13 | 9780470446287 |
| LCCN | 2010285888 |
| Número de Cutter | J12b |