52 tools for delivering the most amazing customer service on the planet
Edición de la obra Amaze Every Customer Every Time
| Autor | Shep Hyken |
|---|---|
| Editorial | Greenleaf Book Group Press |
| Fecha de publicación | 2013 |
| Lugar | Austin, TX |
| Idioma | inglés |
| Páginas | 240 |
| Formato | Hardcover |
| ISBN-13 | 9781626340091 |
| ISBN-10 | 1626340099 |
| LCCN | 2013931924 |
| Número de Cutter |
H995aYou must deliver an amazing customer experience. Why? It is the competitive edge of any new-era business -- in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. - Jacket flap.