A Complaint Is a Gift
Edición de la obra A complaint is a gift
| Autor | Janelle Barlow, Janelle Barlow; Claus Møller |
|---|---|
| Editorial | Berrett-Koehler Publishers, Inc. |
| Fecha de publicación | 2010 |
| Lugar | San Francisco |
| Idioma | inglés |
| Formato | Electronic resource |
| ISBN-13 | 9781576759462 |
| Número de Cutter | B258c |
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.