Wendy Leebov
· 31 obras en el catálogo
Obras
Physician entrepreneurs
The indispensable health care manager
The language of caring guide for physicians
Achieving impressive customer service
1998
Assertiveness Skills for Professionals in Health Care
2003
Customer Service for Professionals in Health Care
2003
Customer service in health care
1990
Effective complaint handling in health care
1990
The health care manager's guide to continuous quality improvement
1991
Health care managers in transition
1990
Job satisfaction strategies for health care professionals
1991
Patient satisfaction
1990
Positive co-worker relationships in health care
1990
Practical assertiveness for health care professionals
1991
Resolving Complaints for Professionals in Health Care
2003
Service savvy health care
1998
Stress
1990
Telephone Skills for Professionals in Health Care
2003
Telephone tactics for health care professionals
1990
Wendy Leebov's essentials for great patient experiences
2008
Working Together for Professionals in Health Care
2003
Essentials for great personal leadership
2008
The quality quest
1991
Service quality improvement
1994