Valarie A Zeithaml · 4 obras en el catálogoObrasAA conceptual framework for understanding e-service qualityA conceptual framework for understanding e-service qualityDDefining and relating price, perceived quality, and perceiveDefining and relating price, perceived quality, and perceived valueTThe nature and determinants of customer expectations of servThe nature and determinants of customer expectations of serviceServices marketing
AA conceptual framework for understanding e-service qualityA conceptual framework for understanding e-service quality
DDefining and relating price, perceived quality, and perceiveDefining and relating price, perceived quality, and perceived value
TThe nature and determinants of customer expectations of servThe nature and determinants of customer expectations of service
