Steve Baron
· 13 obras en el catálogo
Obras

Relationship marketing

Service marketing

Macmillan dictionary of retailing

Services marketing

Service and Service Systems

Trails of Missouri
Service Systems, Second Edition

Retailing

Services Marketing
Service Recovery and Service Continuity
Best Papers from the AMA SERVSIG International Research Conference 2008
Service Recovery and Service Continuity. Journal of Services Marketing, Volume 19, Issue 5
