Ron Zemke
· 26 obras en el catálogo
Obras
Service wisdom
Generations at work
Best practices in customer service
Performance Research Associates' Delivering knock your socks off service
Knock your socks off selling
Managing knock your socks off service
Knock your socks off prospecting
Umwerfender Service
¡Wow! Ventas
Tales of knock your socks off service
1998
Delivering knock your socks off service
Coaching knock your socks off service
1997
Computer-literacy needs assessment
1985
Do performance appraisals change perfprmance?
1991
E-service
2001
Figuring things out
1982
From My Seat on the Bus
1996
Knock your socks off service on the phone
1999
Service magic
2003
Service Wisdom
1989
Taking Care of Business
1991
Working with Jerks
1988
Service Recovery
1995
The service edge
1989